How We Handle Your Account and Payments
Most questions we receive come down to three things: how money moves in and out, how to access your account on mobile, and what happens when something doesn't go as expected. Deposits via DANA, OVO, and GoPay follow the same flow — open your e-wallet app, send to the account number shown at checkout, confirm with your PIN, and the balance appears
in your lobby wallet once the transfer clears. Withdrawals go back to the same wallet you deposited with, and we verify the account match before processing. If you're in Depok or anywhere else in Indonesia, the same steps apply as long as access is available in your region under local law. For account access issues — forgotten password, OTP not arriving, or
a locked session — the steps are handled through the login screen or our support channel. We've kept this FAQ focused on real questions so you spend less time searching and more time in the lobby.
- DANA deposit flow
- OVO transfer support
- GoPay payment ready